Frequently Asked Questions
What are the delivery times ?
Hours of Operation:
- 10am – 9:15pm Monday to Friday
Mondays, Wednesdays & Fridays
*Delivery is free with minimum $60 purchase. Orders must be placed at least 15 minutes before window start time*
- 1pm – 5pm
- 5pm – 9pm
How Can I place an order ?
The closest dispensary just got a whole lot closer – Here’s the lowdown on how Elyvate Delivery works:
1. Browse the Menu
If you’re ready to jump right in, head on over to our Menu. Clicking a menu item will show more information about the product, from there you can:
2. Add Items to Cart
See something you like? Click the Add to Cart button on the detail screen to add the item to your order. Items that come in varying sizes and/or weights have an option for you to select which size is right for you.
3. Review Your Order
Once you’re ready to checkout you can review your order. You may add/remove quantity here, or remove an item entirely.
4. Provide Your Info / Checkout
You’ll need to provide your name, phone number and the delivery address. If this is the first time you’re using our service, you will need to Register as well. First-time customers must provide proof that they are of age (19+ years old) via a photo of their driver’s license or other valid photo ID and a selfie with you holding your ID, in order to be verified. Once verified, you’ll be able to order online. Currently, we take cash and Interac E-Transfer payments.
5. Receive Your Delivery
Kick back and relax, your delivery will be arriving shortly. Be prepared to meet your driver at their vehicle; we will keep you up to date on ETA as well!
What Happens if I miss my delivery time ?
If you miss you delivery, and you left the driver waiting for over 10 minutes, then you will remain a customer but your order will be placed into the next window, or if it’s the last window, another day, with a $15 cancellation fee added. Sorry, but our drivers are people too, and their time matters!
Refer a new client, they’ll get 10% off their first order, and you’ll get $10 off instantly.
Mail Order Cannabis
We offer mail service with tracking, anywhere in Canada! Ontario shipping is $15, and Canada-wide shipping is $20. Mail is sent out at approx. 2pm, if you order mail order, it will be shipped the next day.